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Figure 4 Topics Addressed During a Facilitator’s Institute Challenging performance
Achieving closure
Valuing characteristics of a quality facilitator Using real-time reflection within a process
Establishing clear outcomes for an event Facilitating change in a culture
Pre-assessing participant expertise and needs Facilitating a hostile group
Identifying and solving key problems/issues Addressing the needs of a group of skeptics
Designing work groups Rephrasing effectively
Facilitating discussions Taking feedback non-defensively
Learning how to ask questions Managing/leading mentors and co-facilitators
Using a Facilitation Methodology
Handling facilitators’ worst nightmares
Facilitating a group from a failure
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