by David Leasure, Steve Beyerlein, Marsha Fortney, Stefan Günther, and Allison Patch
Abstract
The University of Maryland Global Campus sought an impactful way to improve the learning and persistence of its students.
Beginning in 2018, a team explored the existing model of education, the feelings and ideas of faculty and program directors
to generate options and chose to “develop faculty coaching” as the most promising way to make the positive impact. The
research-based practices of educational coaching, Process Education concepts, and the seven principles of learning and
persistence were creatively synthesized into a coaching method with the acronym ROCK-SOLID representing nine essential
steps of coaching. Using the lens of Educational Design Research, the team incrementally explored meeting the needs of the
institution, learners, and faculty for improved learning and persistence. All full- and part-time faculty at the university will
complete the training by the end of 2023. Evaluation shows the uptake of coaching by faculty has been strong but that the
new process/model has not had time to significantly impact grades, retention, and satisfaction. The experience shows the
importance of building on research, testing implementations in the real-world, measuring results, learning what works,
understanding why it works, and discovering needed improvements.
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